An Update and response from The Anderson House and Radio Station

Hey everyone. For those who were curious about the letter I sent and posted on websites here is the responses I got from both the Radio Stattion, and Anderson House.
The things I noticed most were the response from the Radio Station stating the shitty service and treatment was simply " Our Perceptions". What a joke. The fact is we didn't realize they were going to make a big stink about everything until we checked out, so we didn't have pre-conceptions.
Also, I love that the Target analogy seemed to really piss them off. Point is, it isn't a gift certificate really. It's more of a coupon.

Enjoy>>>
Good Afternoon,

I would like to apologize for the confusion our gift certificates caused during your stay at The Historic Anderson House. Our goal is always to supply ways for people to participate in good food, good product and new experiences at reduced rates with businesses in our listening areas. We do our best to explain the parameters of these certificates and we hope people understand. I know you had special circumstances that caused you an unpleasant experience, and for our part in that, I apologize. I have included a note I sent to the Jamee at I love Inns .com to explain how the events unfolded on our side of the situation. I hope it helps you understand. KLCH RADIO STATION




Good Morning,

My name is ...., I work at the radio station the certificates were purchased. I feel I need to clarify the situation the Meyers wrote about in regard to The Historic Anderson House, Wabasha, MN.

When we put the certificates for The Historic Anderson House on the auction, we do tell our listeners they can only use one certificate per visit, per couple. The people that bought $160 worth of certificates for the Meyers told us about the event, we called The Anderson House and got special permission for them to use that many certificates at one time. It was a very customer friendly thing for the Anderson House to approve. We were not aware that others purchased the certificates to give to the Meyers, or if it was the Meyers that purchased the additional $60 in certificates. It was the responsibility of the buyer to tell the Meyers the condition of their gift. We do not ask our listeners their names, only the last four digits of their phone numbers. It is important for you to know that our certificates are sold at 55% of their value to our customers. It allows people to try different restaurants at reduced rates. The Anderson House receives no money for these certificates, therefore, when they allow $160 in one visit, from one customer, they are not receiving any money in their till, but rather advertising on the radio. The radio advertising is great to promote their business, but makes it very hard to pay the food distributors, the chefs, the wait staff and all the others that go together to present the delicious meals the Meyer’s enjoyed while staying at The Historic Anderson House. The analogy to Target gift cards is not a fair comparison. No one can go to Target and get a $160 gift card for $88. You would have to pay $160! I can not address the way the Meyers were treated throughout their stay, but can only guess it was a perceived attitude because the owners of The Historic Anderson House approved this very special event for the Meyers, in the first place. I can only add that my experiences at The Historic Anderson House have always been an exceptionally wonderful experiences. I hope I have helped reveal “the other side of the story”. The Historic Anderson House was trying to help someone give a very generous gift and their good will was turned into a very unkind letter.

Account Representative

KLCH/KWNG/KCUE Radio Stations


Here is the one from ther Anderson house:

Good Morning Chris - I received your email this morning and have passed it on to the Radio station that sells the "Auction certificates". I do apologize for your unsatisfactory stay with us. When your mother or mother-in-law called and told us how many she had we explained to her at that time that we only honored one coupon per couple but because she told us that the station had told her she could use them all we did honor them - $160.00.

I have been asking the radio station for a couple of months to please put the - one per couple - on the certificates and they have not responded. After receiving your letter we have cancelled our program with them. It is too bad that they could not get it straight and we in the end get the bad feelings from our guests.

Innkeeper